FAQs

Cakes

Are your cakes Halal certified?
Yes, all of our cakes are Halal.

Shipping

How long does it takes for the cakes to arrive?
Standard shipping for orders in Malaysia takes 2-3 days business days.

What shipping method do you use?
Standard shipping for orders in Malaysia are shipped via PosLaju Malaysia.

How much does shipping cost?
Please refer to our Shipping Info page.

Store

What forms of payment do you accept?
Currently we accept only online transfer funds via major banks in Malaysia. Credit card option will be added soon.

How secure is this store?
This store uses iPay88 for payments, and iPay88 automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).

What is your return policy?
Please make sure you have chosen the right Kek Lapis on your purchases. All our kek lapis are made to order therefore we do not accept returns or exchanges.

One to one replacement only valid in case of tear boxes or cake content fungus infected segment. Report must be sent on the date of reception by photograph proof via email or Whatsapp application or other MMS application to +6010-5453112 so that immediate action can be taken for replacement.

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